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Innovative Water Solutions LLC

Updated 2026-07-05 · 1,859 reviewed · 240 listed · Scored from 40 Google reviews · How we rank ›

4.3(40) 71 composite score See reviews on Google ✓ Verified
Irrigation & Sprinkler SystemsLandscape Design & Installation
Innovative Water Solutions LLC
Services
Irrigation & Sprinkler Systems, Landscape Design & Installation
Reviews
40

What recent reviews say

Innovative Water Solutions delivers skilled installation of rainwater harvesting, drainage, and irrigation systems with crews that earn consistent praise for technical knowledge and work quality. However, several customers report months of silence after paying deposits or requesting post-project remediation, creating a stark gap between the professionalism shown during sales and their follow-through on problem resolution.

Recent shift: A June 2026 review documents total unresponsiveness (7 weeks, multiple contact attempts) on a $17,000 drainage remediation, and a May 2023 review describes 4-month silence after deposit. These align with older complaints (2022, 2021, 2020) of months of non-response, suggesting a persistent internal handoff or accountability issue after projects are sold.

Praised for
  • professional crew and knowledgeable staff
  • thorough system design and installation
  • responsive during project phase
  • long-term reliability and owner follow-up
Watch-outs
  • months-long unresponsiveness after payment
  • poor communication on remediation requests
  • installation errors uncorrected
  • failure to follow through on estimates
quality-workmanshipprofessional-crewattention-to-detailpoor-communicationlong-wait-times
Best for: Homeowners installing large rainwater harvesting or complex drainage systems who can confirm scope upfront and schedule work promptly.
Think twice if: You need quick responses to problems post-install; reviewers waited weeks to months for answers on drainage failures and installation errors without resolution.

Strengths

  • licensed engineer with ASSE rainwater certifications
  • handles full project scope (site prep, electrical, multiple components)
  • detailed system explanations and documentation

Worth knowing

  • Daniel served as crew chief on recent projects; Steven, Ruben Sr., Ruben Jr., Luke, Corey, Travis, Alberto noted for expertise in specific phases
  • 32,000-gallon and 2,260-gallon rainwater systems installed and praised for quality
  • Owner Gabe responsive to long-term customer questions (9-year-old system inquiry answered in 24 hours)
  • Chris Maxwell-Gaines is primary consultant/engineer for design and inspections
  • $17,000 drainage project in Dec 2025 left unresolved water pooling issue with no response over 7 weeks
  • A $250 patio inspection failed to identify flooding risk; patio caused living room flood after approval

What reviews say by service

Irrigation & Sprinkler Systems
Service, maintenance, and inspection praised for responsiveness and technical depth during active work.
Landscape Design & Installation
Rainwater harvesting and drainage design/install earn high marks for thoroughness and execution; however, remediation after installation is problematic.

How it compares

  • Rated 4.3 against a 4.71 average across the 200 landscape design & installation businesses listed here.
  • Has more Google reviews than 72% of the businesses in this directory.

How we scored this

How We Score
Star rating 64
Review volume 70
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
31
4
1
3
1
2
1
1
6

Contact

Address
501 W Powell Ln #206, Austin, TX 78753

Last verified 2026-07-05

Opening hours

Monday
07:00-16:00
Tuesday
07:00-16:00
Wednesday
07:00-16:00
Thursday
07:00-16:00
Friday
07:00-16:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From their website

Services listed
Rainwater Harvesting SystemsGraywater Reuse SystemsDrainage SolutionsGutter InstallationService, Maintain, Inspect Irrigation SystemsLandscape InstallationWell Tank Pump SystemsFire Protection Water Storage

Credentials claimed:Texas Licensed Engineer #99248, Professional Engineering Firm F-11414, ASSE International / ARCSA Certified Rainwater Installer/Designer #44057, Water Treatment Specialist WT0005302, OSHA trained field crews

Operating:Since 2004

As published by the business on its own website; not independently verified.

Request a quote from Innovative Water Solutions LLC

Goes to the directory operator. We never sell your details.

Common questions

Does IWS handle the entire system from site prep to electrical?
Yes; reviewers note they manage tree clearing, electrical work, and all components so customers don't coordinate multiple companies.
What happens if the installed system doesn't solve my drainage problem?
Several customers reported reaching out for remediation and receiving no response for weeks or months despite the company's stated mission to remove drainage stress.
How long does installation take after deposit?
A 2023 customer waited 4 months after paying a deposit before canceling; a 2019 customer waited 10-12 weeks for an underground pipe phase after gutters were completed.

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Last updated 2026-07-05