Innovative Water Solutions delivers skilled installation of rainwater harvesting, drainage, and irrigation systems with crews that earn consistent praise for technical knowledge and work quality. However, several customers report months of silence after paying deposits or requesting post-project remediation, creating a stark gap between the professionalism shown during sales and their follow-through on problem resolution.
Recent shift: A June 2026 review documents total unresponsiveness (7 weeks, multiple contact attempts) on a $17,000 drainage remediation, and a May 2023 review describes 4-month silence after deposit. These align with older complaints (2022, 2021, 2020) of months of non-response, suggesting a persistent internal handoff or accountability issue after projects are sold.
Last verified 2026-07-05
As listed on Google.
Credentials claimed:Texas Licensed Engineer #99248, Professional Engineering Firm F-11414, ASSE International / ARCSA Certified Rainwater Installer/Designer #44057, Water Treatment Specialist WT0005302, OSHA trained field crews
Operating:Since 2004
As published by the business on its own website; not independently verified.
Sanchez delivers solid landscape work when on site: resodding, mulching, and sprinkler installs earn praise for professionalism and fair pricing. One review flags unsafe driving as a concern. Evidence is thin at three reviews with a 50/50 split.
Ben and his crew deliver consistent results across sod installation, yard cleanup, tree work, and hardscaping. Reviewers praise their responsiveness, willingness to adjust plans on site, and ability to finish jobs in a single day. Pricing comes up repeatedly as reasonable, communication stays strong even when owners are away, and the team handles irrigation repair and post-job cleanup without prompting. Crew members named include Cris, Raul, and Martin. Customers report confidence recommending them for future projects after positive first experiences. No complaints surface in reviews, though the business serves a range of scope from modest cleanup to large sodding jobs and significant landscaping design work.
Work quality divides sharply: long-term community managers praise efficiency and results, but recent clients report damaged sprinklers, dead plants after poor winter planning, and management that denies responsibility. Trey's crew earns compliments on maintenance, yet staff leave trash, curse on jobs, and ignore feedback. At 2.8 stars, half the reviews are one or two stars, signaling management and accountability problems despite occasional skilled execution.
Last updated 2026-07-05