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US Turf LLC

Updated 2026-07-05 · 1,859 reviewed · 240 listed · Scored from 131 Google reviews · How we rank ›

4.7(131) 80 composite score See reviews on Google ✓ Verified Publishes prices
Landscape Design & Installation
US Turf LLC
Service
Landscape Design & Installation
Reviews
131

What recent reviews say

First impressions matter, and US Turf nails them: professional crew, quick scheduling, and backyard transformations that arrive on time. The catch is what comes after. Multiple reviewers report months of unanswered messages about defects, warranty claims languishing, and no-shows despite promises to fix sinking turf, weed growth, and site prep failures. One customer waited weeks for a project and received four uneven ground levels and overgrown turf because existing grass wasn't removed and no weed barrier was installed.

Where the company shines, it shines bright: Jaycob and Zac listen to design preferences, crews work hard, and some customers report they return quickly to patch issues (melted spots, covered sprinklers). The problem emerges when defects surface months later. Communication stops, follow-ups vanish, and quarterly maintenance commitments evaporate. For buyers willing to schedule site prep carefully and resolve issues immediately if they arise, this company delivers. For those expecting reliable warranty backup if problems emerge after they leave, expect frustration.

Praised for
  • transformative design results
  • responsive initial service and scheduling
  • quality crew workmanship
  • professional communication early on
  • flexible and accommodating
Watch-outs
  • no-show warranty follow-ups after installation
  • poor post-install communication and ghosting
  • inadequate site prep (missing weed barrier, existing grass not removed)
  • unresolved defects (sinking turf, wrinkles, weeds)
  • broken quarterly service commitments
quality-workmanshipresponsiveattention-to-detailgreat-design-ideason-timeprofessional-crewtransformed-yardpoor-communicationno-showupsold-unnecessary-work
Best for: Homeowners comfortable managing their own post-install maintenance and addressing defects immediately upon discovery.
Think twice if: Your project needs flawless prep work and reliable long-term warranty support; recent reviews show defects take months to resolve, if at all.

Strengths

  • Front-end responsiveness and design flexibility
  • Quick crew execution and visible transformation
  • Competitive pricing on materials (artificial grass from $6.99/sqft)
  • Named managers (Jaycob, Zac) typically engaged in consultation

Worth knowing

  • Jaycob and Zac named as primary contacts and designers
  • Orient 120 turf and limestone borders mentioned in successful install
  • Website lists $6.99/sqft for artificial grass (standard Wave and Lush products) and $10.99/sqft for putting greens
  • Multiple customers report months of warranty delays despite video documentation of defects (sinking, weeds, ground shift)
  • One customer: project delayed 4 weeks, existing grass not removed (causing turf overgrowth), no weed barrier installed, required partial redo
  • One customer: quarterly maintenance agreed for 2 years but delivered only 3 times over 2 years, then ghosted
  • One customer: promised fix scheduled, but no-show with no notification

What reviews say by service

Landscape Design & Installation
Installation quality praised when prep is sound; however, skipped weed barriers, failure to remove existing grass, and uneven grading have caused long-term defects (turf overgrowth, sinking, settling) that the company struggles to address under warranty.

How it compares

  • Rated 4.7 against a 4.71 average across the 200 landscape design & installation businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we scored this

How We Score
Star rating 80
Review volume 92
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
121
4
0
3
1
2
3
1
6

Contact

Address
4139 Felter Ln Ste A, Austin, TX 78744

Last verified 2026-07-05

Opening hours

Monday
07:00-20:00
Tuesday
07:00-20:00
Wednesday
07:00-20:00
Thursday
07:00-20:00
Friday
07:00-20:00
Saturday
07:00-20:00
Sunday
07:00-20:00

As listed on Google.

From their website

Services listed
Artificial Grass InstallationPorcelain InstallationSports FieldsDog RunsPutting GreensRock InstallationPlanters (Raised or In-ground)Paver Installation
Published prices
Artificial Grass Installation
$6.99/sqft
Putting Green
$10.99/sqft
Wave Artificial Grass
$6.99/sqft
Lush Artificial Grass
$6.99/sqft

As published by the business on its own website; not independently verified.

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Common questions

How much does artificial grass installation cost?
US Turf lists $6.99 per square foot for standard artificial grass products, with pricing quoted per-project during consultation.
What happens if the turf gets damaged or develops problems after install?
The company claims a warranty, but multiple recent reviews report that warranty claims take months to resolve or go unanswered. Response times and follow-through vary widely.
Can they work around existing landscaping like pools and fences?
Yes, reviewers note the crew is flexible with scheduling around pool and fence completion, though clear communication of all project details to the crew is critical to avoid rework.

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Last updated 2026-07-05