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North by Northwest

Updated 2026-07-05 · 1,859 reviewed · 240 listed · Scored from 59 Google reviews · How we rank ›

3.7(59) 64 composite score See reviews on Google ✓ Verified
Lawn Care & MaintenanceIrrigation & Sprinkler SystemsLandscape Design & Installation
North by Northwest
Services
Lawn Care & Maintenance, Irrigation & Sprinkler Systems, Landscape Design & Installation
Reviews
59

What recent reviews say

North by Northwest earns strong marks from commercial and HOA managers for professionalism and reliability, but residential reviewers report damaged lawns, messy cleanup, and staff who ignore customer instructions. The company shows up on time for routine maintenance but struggles with problem-solving and accountability when damage occurs.

Praised for
  • professional demeanor
  • responsive to requests
  • reliable for commercial work
  • experienced staff
Watch-outs
  • poor cleanup and follow-up
  • lawn damage from scalping
  • slow emergency response
  • ignores customer instructions
  • inconsistent quality
reliable-crewon-timeprofessional-crewdamaged-propertypoor-communicationmessy-cleanup
Best for: Commercial property managers and HOAs seeking routine maintenance; established clients who value consistency.
Think twice if: Homeowners who need emergency repairs or rely on staff following detailed instructions; those concerned about lawn damage and thorough cleanup.

Strengths

  • commercial expertise
  • quick response to routine requests
  • experienced in irrigation
  • professional office and field presence

Worth knowing

  • Sergio praised for customer service and communication
  • One reviewer's property appraised 6-7% lower due to reported lawn damage
  • Irrigation emergency took 4 days to respond; repair left 3'x5'x1' hole unleveled for 3 weeks
  • Holiday lighting service available

What reviews say by service

Lawn Care & Maintenance
Reviewers report scalped lawns, inconsistent mowing quality, and poor debris cleanup.
Irrigation & Sprinkler Systems
Experienced staff praised, but emergency burst-pipe repair was slow and cleanup poor.
Landscape Design & Installation
Commercial clients highlight solution-focused design work; limited residential feedback on this service.

How it compares

  • Rated 3.7 against a 4.74 average across the 56 irrigation & sprinkler systems businesses listed here.
  • Has more Google reviews than 77% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 77
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
35
4
5
3
2
2
1
1
16

Contact

Address
3801 Prairie Ln, Austin, TX 78728

Last verified 2026-07-05

Opening hours

Monday
08:00-16:00
Tuesday
08:00-16:00
Wednesday
08:00-16:00
Thursday
08:00-16:00
Friday
08:00-12:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From their website

Services listed
Landscape MaintenanceLandscape DesignLandscape ConstructionIrrigation and Water ManagementHoliday Lighting

Operating:since 2003

As published by the business on its own website; not independently verified.

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Common questions

How quickly do they respond to emergencies?
One reviewer reported a 4-day delay for an irrigation burst that occurred during the 2026 freeze, despite calling for 3 consecutive days.
Do they offer holiday lighting?
Yes; their website lists Holiday Lighting as a service, and one reviewer praised their long-term work in this area.
What areas do they serve?
Their website states they serve Greater Austin, Austin, Cedar Park, Leander, and Georgetown.

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Last updated 2026-07-05